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22Quality & Defects

Defects After Handover

You move in and discover problems - water ingress, cracking, doors that do not close. Getting the builder back requires knowing what the contract says, what the defects liability…

Defects After Handover

You move in and discover problems - water ingress, cracking, doors that do not close. Getting the builder back requires knowing what the contract says, what the defects liability period covers and when to escalate.

Handover is not the end of your rights

Defects can emerge after you move in, and you may still have contractual and statutory remedies.

Know the process

The contract usually sets out how defects are notified and rectified after completion. Follow it.

Notify promptly and in writing

Record each defect clearly, with location, date and photographs, and give the builder a reasonable opportunity to inspect.

Distinguish contractual from statutory rights

The defects liability period is short; statutory warranties can last longer. Know which applies.

Escalate in the right order

If the builder does not respond, understand the CBS and dispute pathway before taking further steps.

Questions to ask before signing

How are post-handover defects notified and rectified? How long is the defects liability period? What access must I provide? What happens if the builder does not respond?

The key lesson

Post-handover defects are manageable if you know the process. Document promptly, follow the contract and escalate in the right order.

Before You Sign

This guide provides general educational information for South Australian homeowners. It is not personalised legal advice. The effect of any issue depends on the wording of your own contract, schedules, Special Conditions, plans, specifications and the facts of the project. A good builder and a well-understood contract should work together. Before committing to one of the largest financial transactions you may ever undertake, consider having the actual contract reviewed so you understand the obligations, notice requirements and consequences before they are tested on site.

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